Frequently Asked Questions
Everything you need to know about your gear and orders
What are your standard shipping times for sports equipment?
We offer standard shipping within 3-5 business days across the UK. For North East local deliveries, we often provide an expedited service within 48 hours.
Can I return a customized team jersey?
Items that have been personalized with names, numbers, or club crests are non-returnable unless there is a manufacturing defect.
How do I know which size of footwear to order?
Each product page includes a specific size guide. We recommend measuring your foot and comparing it to the brand-specific charts provided for the best fit.
Do you offer bulk discounts for local sports clubs?
Yes, Total Sport North East provides specialized pricing for schools and local clubs. Please contact our sales team directly for a bespoke quote.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery.